Return Policy

RETURN POLICY

Last updated March 16, 2022

Returns

Exchanges & Store Credit Only

If you are not entirely satisfied with your purchase, we are here to help. Please contact us directly so we can resolve any issues.

Return process

To return an item, please contact us by logging into your Dainty NYC account. If approved we will provide you with a Return Merchandise Authorization (RMA) number. After, receiving the RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Dainty NYC

Attn: Returns

RMA #

PO BOX 70083

Staten Island, NY 10307

United States

Before returning any item, please be sure to contact us first.

All returns must be postmarked within fourteen (14) days of the purchase date. If 14 days have gone by since your purchase, unfortunately we can’t offer you a credit or exchange.

To be eligible for a return, your item must be unused/unworn and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Several types of goods are exempt from being returned.

Sale/Clearance items
Only regular priced items qualify

Some health and personal care items

Makeup

Swimwear

Intimate Apparel

Gift cards

Returns are not approved due to size and fit issues

Returns are not approved due to delayed delivery

Returns are not approved due to no longer wanting the item

WE HAVE THE RIGHT TO REFUSE A CREDIT/EXCHANGE IF:

Item is returned without tags attached
Item has been worn/used
Item has scents/smells
Item has been damaged
Item is returned incomplete (missing pieces, without receipt, etc.)
Item not in its original condition, is damaged or missing parts for reasons not due to our error does not qualify for a return.
Item was purchased from a different sales forum outside of our website.

Please do not send your purchase back to the manufacturer.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item please message us through your Dainty NYC account.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your exchange/credit after inspecting the item.

If the item is out of stock and no longer available for an exchange, we will then approve a store credit.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

THIS RETURN POLICY IS VALID FOR PURCHASES MADE AT DAINTYNYC.COM

IF YOU PURCHASED FROM US THROUGH A DIFFERENT SALES FORUM WE ABIDE AND HONOR THEIR TERMS AND CONDITIONS.